You may have already noticed the LOT number on the back of your inne strip pouches.
Like many other products, our strips are produced in continuous batches (LOTs), which means that your next refill will usually contain a newer LOT number already.
Why is this important to know?
Using inne strips from multiple LOTs within one menstrual cycle can lead to inaccurate results, which may in turn result in a wrong fertility status in your inne app.
This is due to a variability between production batches, which is completely normal for all in-vitro diagnostic medical devices.
For your own safety and an optimal experience, you can only use strips from same LOT number during a cycle. Your inne Reader will automatically stop the measurement if it detects that you have mistakenly inserted a strip from a different LOT, and will ask you to repeat the measurement with the correct one.
If you need more strips to finish your ongoing cycle, please reach out to support@inne.io. We are happy to help you.
How inne guides you to use the same LOT throughout a cycle
We ensure that all strips you receive within one refill are from the same LOT number. One bundle (3 pouches, 24 strips) is intended for one cycle and covers all 'important measurements' of your cycle.
Tip: You can adjust the booking date directly in your inne app so that the strips arrive in time for the new cycle. To do this, tap on your profile icon and select ‘inne Strip Plan’ => ‘Status, Shipping & Payment’.
Starting a New Cycle
When you start a new cycle by logging your period in the inne app, the LOT for this cycle is not yet set and you will not see any LOT number on your daily tracker in the inne app.
Your next successful measurement determines the LOT for the new cycle
With your first successful measurement in the new cycle, the LOT number of the strip you used will set the LOT for the entire cycle. You’ll receive a notification in your app and see the LOT number on your daily tracker throughout the cycle.
I did my first measurement with a LOT that I don't have enough strips of anymore - What should I do?
Remember that you need between 20 and 22 strips for your 'important measurements' throughout the cycle.
If you started measuring with a LOT that you don't have enough strips of, please contact us at support@inne.io or through the inne app's settings => help & support section. We will find the best possible solution for you by either adjusting the LOT set for your cycle or sending you additional strips from the matching LOT.
What if my period and new cycle start on a day when I already have a measurement?
No need to worry — if you log your period after you took the day's measurement already, it won’t affect the LOT for your new cycle, and you won't see a LOT number on your daily tracker yet.
Simply take your next measurement with a LOT that you have enough strips of for the entire cycle.
What if I use a different LOT than shown in my daily tracker?
If you accidentally use a strip from a different LOT during an ongoing cycle, the measurement will be stopped. You will receive a notification to repeat the test with a strip from the correct LOT as shown in your daily tracker.
What if I don’t have enough strips from the LOT that is shown in my daily tracker?
In case you find that you don't have sufficient strips from the same LOT for all 'important measurements' of your cycle, please contact us at support@inne.io or through the inne app's settings => help & support section. Our support team is here for you and will provide you with additional strips of your current LOT.
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